Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, you must provide an order number and photo verification of incorrect or damaged goods to sales@whitingcoffeeco.com with URGENT in the subject line. We will evaluate the claim and if approved the customer is allowed to keep the incorrect order while we ship a replacement free of charge.
Coffee subscription orders can not be returned. If you would like to update your coffee preferences please email sales@whitingcoffeeco.com and we will update your file
Refunds
If you placed an order incorrectly or by mistake, please email us at sales@whitingcoffeeco.com or call us at (505) 344 9144 as soon as you realize there has been an issue. We will cancel orders and offer a full refund up to the point of the customer receiving a shipping confirmation email.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@whitingcoffeeco.com
Need help?
Contact us at sales@whitingcoffeeco.com for questions related to refunds and returns.